CK44 Privacy Policy and Data Protection

1. Information We Collect

We may collect different types of information to manage your account, verify identity and age, maintain transaction records, provide support, and protect the website. The information collected depends on the features you use and the information needed for that purpose.

Personal Information

• Your name, email address and mobile number. Example: the name and contact number entered during registration or later used to receive account-related support.
• Date-of-birth and age-verification information. CK44 services are for people aged 18 and over. Do not create or use an account if you are under 18, and do not provide another person’s age information.
• Address and location information may be requested when needed for account checks, security controls or a particular service. Provide only accurate information and review why the information is being requested before submitting it.
• Identity-verification documents, such as passport or national identity card details, may be requested only when an identity check is needed. Before uploading a document, confirm the requested document type, the purpose of the check, and that you are submitting it through the official secure account interface.

Financial Information

• Payment-method details, such as bKash, Nagad or Rocket numbers, may be collected to support deposits or withdrawals. Never share your payment password, one-time password (OTP), PIN or full login credentials with anyone, including someone claiming to provide support.
• Transaction history and records, including deposits, withdrawals, dates, reference details and related account activity. These records may be used to manage your account, investigate a payment issue or review a disputed transaction. Keep your own reference details until the transaction is resolved.
• Bank-account information may be collected where applicable. Before submitting bank or payment details, check the account holder name and number carefully, and do not use another person’s payment account without the required permission.

Technical Information

• IP address and device information, which may help with login security, fraud detection and troubleshooting.
• Browser type and operating system, which help the website display correctly and support technical problem resolution.
• Cookies and tracking-related information, which may remember settings, maintain sessions and help us understand how website features are used.
• Information about how you use CK44 and your preferences, such as pages visited, selected language and interaction with available features.

2. How We Use Your Information

CK44 may use your information for specific purposes such as account administration, security, transactions, customer support and service improvement. For example, account details may be used to investigate a login problem, while relevant payment information may be used to check a deposit or withdrawal request.

• To create, maintain and manage your account
• To verify your identity and confirm that you meet the 18+ age requirement
• To process deposit and withdrawal requests
• To operate, maintain and improve CK44 services
• To provide customer support and respond to your questions
• To send promotion or bonus-related messages where you have provided consent or where your account settings allow them
• To detect and prevent fraud, unauthorised use, suspicious activity and other security risks
• To meet applicable legal or regulatory requirements

3. Information Sharing and Disclosure

CK44 may share information that is necessary for a specific service or legal purpose with the following types of parties:

• Payment processors, to complete or verify transactions
• Law-enforcement authorities, when disclosure is legally required
• Applicable regulatory or supervisory bodies, when responding to a valid request
• Service providers or partners that perform specific services on CK44’s behalf

Third parties receiving information are expected to use it only for the relevant service or legal purpose. Before sending sensitive information, check what information is being requested, who will receive it, why it is needed, and whether the request is coming through the official CK44 support or account channel.

4. Cookies and Tracking Technologies

CK44 may use cookies and similar technologies to keep you signed in, support security checks, remember your preferences, and understand how the site is used. Cookies are small text files stored by your browser or device. You can delete or block them through your browser settings, although some features may not work properly afterwards. Check your browser’s cookie controls before changing them, especially if you need login or verification features.

Types of cookies we may use:

• Essential cookies: Used to provide core CK44 website functions, such as account access, session management, and security checks.
• Performance cookies: Used to understand how visitors use the site, identify technical problems, and improve page performance and usability.
• Functional cookies: Used to remember choices such as language, login preferences, or other settings, so you do not need to enter them repeatedly.
• Targeting cookies: May be used to show advertising or promotional content that is more relevant to your interests. Their availability and use may depend on your browser settings and consent choices.

You can allow, restrict, or delete cookies at any time through your browser settings. Before blocking them, check whether essential cookies are required for login, security verification, account access, or other site features. Disabling essential cookies may prevent parts of the website from working correctly.

5. Data Security and Retention

CK44 uses appropriate technical and organisational measures to help protect personal information. These measures may include:

• Using encryption or secure communication methods when sensitive information is transmitted.
• Reviewing security controls and system performance regularly to identify weaknesses or service issues.
• Restricting access to information according to job responsibilities, operational need, and authorisation.
• Using network security controls to help detect and prevent unauthorised access or unusual activity.
• Maintaining backups and recovery arrangements to support restoration after technical failures or other emergencies.

CK44 may retain information while your account is active or for as long as applicable retention requirements make it necessary. After an account is closed, information may be deleted, anonymised, or retained where required for security, dispute resolution, transaction records, fraud prevention, or other legitimate operational purposes. This means that some information may not be deleted immediately. If you request deletion, CK44 may need to verify the request and explain any information that must be retained.

6. Your Rights and Choices

As a CK44 user, you may have the following rights regarding your personal information:

• Right of access: Ask what personal information CK44 holds or processes about you and request a copy, subject to appropriate verification.
• Right to rectification: Ask for information that is inaccurate, outdated, or incomplete to be corrected.
• Right to erasure: In certain circumstances, ask for your personal information to be deleted.
• Right to restriction: In certain circumstances, ask CK44 to limit how your information is used while a concern or request is reviewed.
• Right to data portability: Where applicable, request your information in a structured, commonly used, machine-readable format.
• Right to object: Object to certain types of processing, particularly direct marketing or other processing based on applicable grounds.

To exercise one of these rights or ask about a privacy request, contact CK44 Customer Support. We may ask for limited account details to confirm your identity. Do not send your password, one-time codes, full payment credentials, or other unnecessary sensitive information when making a request.

7. Children’s Privacy

CK44 is intended only for people aged 18 or over. We do not knowingly seek to collect personal information from anyone under 18. If we learn that a minor has provided personal information, we will review the matter and take appropriate steps, which may include deleting the information where appropriate. If you become aware of such a situation, contact Customer Support.

8. Changes to This Privacy Policy

CK44 may update this Privacy Policy when necessary. Changes will be posted on this page, and the “Last updated” date will be revised. For significant changes, notice may also be provided by email or through a site notification where appropriate. Review this policy periodically to understand whether an update affects how information is collected, used, retained, or how your choices apply.

9. Contact

For questions or requests about this Privacy Policy, the use of your personal information, corrections, or other privacy matters, contact us using the details below. Include a brief description of the relevant account or issue, but never send unnecessary passwords, payment details, or security codes by email.

• Email:[email protected]
• Customer Support:[email protected]
• Live chat: Available on the site

CK44 aims to limit information use to appropriate account, service, and security purposes and to help identify unauthorised access. You can also protect your privacy by using a strong, unique password, keeping login details confidential, reviewing account activity, signing out on shared devices, and reporting suspicious activity to Support promptly.